Packing your order:
Once we received your order in our inbox, our warehouse starts preparing it for you. If all your items are in stock, it normally takes between 1 and 2 business days to pack your order.
If you have chosen Courier Shipping, you will receive an email saying your order has been dispatched once we have finished packing. This email will contain the Courier name and Tracking Details. You will continue receiving email updates as your order progresses to you. If you are not receiving these emails, please check your Junkmail / Spam folder or email us.
Please note: Courier Companies do not usually work over weekends. Therefore, delivery will happen during the week.
We use The Courier Guy, Courier IT and Dawn Wing to deliver your order to your door, and PEP and Postnet to deliver it to one of their stores (should you choose these options).
Upon placing your order, you will be given a choice of how you would like us to get your order to you. These are the options you can choose from:
Collection in Wingate, Pretoria:
If you stay in the area, you are welcome to collect at a time that is convenient for the both of us. Once your order is ready for collection (usually within 2 working days after placing the order), you will receive a Whatsapp Message with the address and collection times, as well as an email saying "Order is ready for Collection". This option is free of charge.
Local Shipping- Main Areas Pretoria & Johannesburg:
If you stay in the suburbs of Pretoria or Johannesburg, you are welcome to select this option. Examples of Suburbs include Melville, Sandton, Centurion, Randburg, Garsfontein, Arcadia, etc.
Areas such as Soshanguve, Lenasia, Rayton, etc are not included, as these will fall under "Small Towns" or "Townships".
This option takes between 1 and 2 working days shipping after your order has been dispatched.
Main Cities Shipping:
If you stay in a metropole, such as Durban, Cape Town, Bloemfontein, Kimberly, Port Elizabeth, East London, Polokwane, Nelspruit, etc, you are welcome to choose this option.
Please note, this does not towns close to the Metropole, such as Margate (close to Durban) or Paarl (close to Cape Town).
This option takes between 1 and 3 working days shipping after your order has been dispatched.
Smaller Cities and Towns Shipping:
If your area does not fall under the previous two categories (Pta / JHB or Metropole), but is not a rural village or farm, this is the option for you.
Examples of these include: Strandfontein, Paarl, Cullinan, Frankfort, Kuruman, Clanwilliam, Pietermaritzburg, etc.
This option takes between 2 and 5 working days shipping after your order has been dispatched, depending how often the couriers visit your area.
Rural Areas and Farms Shipping:
If you stay in a rural area, village or farm, this is the option for you. For these areas we will sometimes use Aramex if our usual couriers don't have routes through your area.
Examples of these areas include: Takalani, Mohlonong, Kanonkop Winery, Carmien Tea Farm, Ga-Matlala, Byldrift.
This option takes between 3 and 5 working days shipping after your order has been dispatched, depending how often the couriers visit your area.
Overnight Shipping to main areas only:
If you urgently require a product and you stay in a medium to large city, you can select this option.
The deadline for this option is 9AM the morning, should you require the item the following working day.
Please note, if you select this option while staying in a small city or town, we will still ship it at the fastest affordable rate that is equal to or in the vicinity of R110 incl Vat. We can't, however, guarantee it will be overnight shipping.
Shipping to your nearest PEP Store:
If you would like us to Paxi your order to you, select this option and add the name of the Pep Store in the 'Notes' section at Check Out.
We deliver to Pep every Tuesday and Thursday. We will send you an email once we dropped your order off at Paxi.
Paxi ships to the Pep you requested within 7 to 9 business days. We will send you a Pin once your order is ready for collection.
Shipping to your nearest Postnet Store:
If you would like us to send your order to the nearest Postnet, select this option and add the name of the Postnet to you in the 'Notes' section at Check Out.
We deliver to Postnet every Tuesday and Thursday. We will send you an email once we dropped your order off at Postnet.
Postnet to Postnet shipping takes between 2 and 3 working days after we delivered your order to them.
If you spend over R700, you will be offered Free Shipping. This is for standard Door to Door shipping, and excludes Overnight Shipping, Pep and Postnet options.
Once the courier has picked up your order:
Please track the order using the details we have sent to you. If you need to change an address or need to make arrangements with the courier, please contact the specific courier directly (their company name and details will be on the emails we sent you).